So the flight I'm booked on has a connection in Dusseldorf, which I wasn't too stressed about, even though it adds extra time. Until British Airways failed miserably at customer service.
The first flight is with Airberlin. I asked them about extra baggage (comes with moving countries) and they said there wouldn't be an issue, just book it and pay. But the issue was that they had no idea if this would go through in the connection. No idea.
Great. And British Airways? Won't answers questions through email and as an alternative only leave an automated phone service. Get some sense of whose paying your salaries, guys! It comes from the customers on the flights. Customer service therefore? Not a bad idea.
